Our broad range of programme subjects can be classified into three main groups:

Housing Management and Practice: Including resident involvement, anti-social behaviour, choice-based lettings, void control, rent arrears control, homelessness, tenancy management, estate management, housing law, introducing social housing, customer service skills, managing complaints, etc.

Managing People and Managing Teams: including introduction to supervision and management, managing teams, managing dispersed teams, managing for performance, managing budgets, managing challenging staff, effective change management, etc.

Personal Skills Development: including assertiveness, communication, negotiation, influencing, time management, interviewing, project management, dealing with challenging customers, etc.

All our training can be provided for housing staff, residents and board members - or any combination of these you require.

We also have specific courses which are particularly aimed at resident groups, such as:

Developing the tenant scrutiny role

Resident-led self regulation

Mystery shopping

Setting up a tenant group

Introduction to housing finance

Understanding performance information

If you don't see your particular requirement above, please ask and we will let you know if we can help.

 Our courses are individually tailored to your specific requirements. All you need to do is provide a suitable venue (or we can source this if you wish), and we will do the rest. Courses are designed for between 6 and 18 people, which can provide you with a cost-effective solution to solving your learning needs. We are happy to visit you beforehand in order to gain maximum knowledge about your specific business needs - this enables us to develop a course that is as individual as your own organisation.

Please call 07986 246406 or email skills@learning4housing.co.uk to discuss your requirements.