Our broad range of programme subjectscan be classified into three main groups:
Housing Management and Practice:Including resident involvement, anti-social behaviour,
choice-based lettings, void control, rent arrears control, homelessness, tenancy
management, estate management, housing law, introducing social housing, customer
service skills, managing complaints, etc.
Managing People and Managing Teams: including introduction to supervision and management,
managing teams, managing dispersed teams, managing for performance, managing budgets,
managing challenging staff, effective change management, etc.
Personal Skills Development: including assertiveness, communication, negotiation,
influencing, time management, interviewing, project management, dealing with challenging
All our training can be provided for housing staff, residents and board members -
or any combination of these you require.
We also have specific courses which are particularly aimed at resident groups, such
Developing the tenant scrutiny role
Resident-led self regulation
Setting up a tenant group
Introduction to housing finance
Understanding performance information
If you don't see your particular requirement above, please ask and we will let you
know if we can help.
Our courses are individually tailored to your specific requirements. All you need
to do is provide a suitable venue (or we can source this if you wish), and we will
do the rest. Courses are designed for between 6 and 18 people, which can provide
you with a cost-effective solution to solving your learning needs. We are happy to
visit you beforehand in order to gain maximum knowledge about your specific business
needs - this enables us to develop a course that is as individual as your own organisation.
Please call 07986 246406 or email firstname.lastname@example.org to discuss your requirements.